A highly motivated and energetic individual who is looking to share and grow my knowledge and experience both in information technology, business, and technical writing areas.
Pinellas Vocational-Technical Institute (now Pinellas Technical Education Center), Clearwater, FL
Florida Junior College (now Florida Community College), Jacksonville, FL
Terry Parker High School, Jacksonville, Florida 32211
April 1997 - Present
Delta Air Lines, 1030 Delta Blvd.
Since 2007, provide ongoing support of Delta’s loyalty (SkyMiles) programs with primary responsibility for establishing new partner connections with external entities.
In the 2006 to 2007 time range, served as a project coordinator, worked with the business to support and enhance frequent flyer applications and business processes.
In 2006, as a business analyst, provided analytical skills in the implementation of applications and systems to support the air lines’ schedule development efforts.
From 1997 to 2007, served as a senior technical writer, responsible for research and development of various types of printed and online documentation, served as the department’s editor; developed and maintained document templates, became a lead as an Adobe Acrobat expert, and documentation project lead.
August 1980 – April 1997
NCR Corporation, 200 Highway 74 South, Peachtree City, GA
As a Senior Information Products Analyst (Technical Writer), assigned responsibility for researching and developing maintenance- and repair-related documentation; managing and producing specialized documentation such as newsletters, advertising material, and product specifications; assisted with military and government work proposals.
Served as Novell network system administrator for departmental network.
Test Equipment Programming Engineer from 1981 to 1988, developed automated test equipment software programs used to test and repair printed circuit boards and components.
Quality Assurance Technician in 1980, responsible for software evaluation and system test and visual inspection of repaired assemblies.
March 1978 –
Medical Center Hospital, 201 14th St. SW, Largo, FL
Performed in supervisory role for the organization responsible for receiving, stocking, and delivering critical medical supplies and staffing requirements.
December 1975 – March 1978
Unrelated work experiences.
Delta / Delta Information Technology
Highly experienced in Microsoft products, including Word, PowerPoint, Excel, and Visio. Have basic skills with Microsoft Project.
Extensive experience with Adobe Acrobat Professional.
Continuously gaining knowledge of the airlines’ loyalty programs.
Delta Information Technology
Received training for online help development, attended seminars, training, and user group sessions for Adobe Acrobat, and received project management skills training.
Received company/association sponsored training for proofreading and editing, desktop publishing, online documentation design, newsletter design, and team effectiveness.
Delta Information Technology
Received numerous awards including departmental “peer” awards, appreciation awards including “above and beyond” recognition and “commitment to excellence” bonuses as well as yearly performance bonuses.
As a technical writer, saved the organization close to $12 million on one assembly to be repaired through research and development of the repair process.
Twice received Associate (Employee) of the Month Award for outstanding job performance in 1994 and 1995. Nominated for NCR’s Great Performance Award in 1994 and received several awards for perfect attendance along with yearly performance bonuses.
Past member of and officer in the Atlanta Chapter of AFSM International, a professional service management organization. Twice voted “Chapter Member of the Year.” Received numerous awards for chapter’s newsletter including “Best” in the Americas in 1993 and 1994.
Consistently volunteered or was selected for special projects relating to specialized documentation, research of hardware/software to be evaluated and purchased, and used as a resource by peers based on job knowledge and experience.