Administrative Assistant/Customer Service/Procurement Officer

TONI R STENSON

Post Office Box 491904 M: 404-216-1988

Atlanta, Georgia 30349

tonirstenson@yahoo.com

QUALIFICATIONS SUMMARY

Administrative Assistant with over 25 years of administrative and office management experience including Salesforce ad Rewards Marketplace. Strong oral and written communication skills. Solid strengths in organization and attention to detail with proven ability to handle sensitive information. Highly organized team player with the ability to build working relationships on all levels of an organization. Excellent interpersonal skills. Reliable and responsible.

PROFESSIONAL EXPERIENCE

HOME DEPOT CORPORATE OFFICE – ATLANTA, GA Current

Salesforce Liaison

Daily administration and support of cases Salesforce database including but not limited, profiles and roles, customization of objects, record types. Keeping abreast of new Salesforce features and functionality.

HOME DEPOT CORPORATE OFFICE – ATLANTA, GA Current

Rewards Marketplace Coordinator

Directly responsible for Increase In-Store Sales increasing loyalty from patronsResponsible for Managing Promotions by Location or Set of Locations. In charge of Managing and Linking Loyalty Card Accounts.
Standard Business Activity Reporting. Reward Issuance and Redemption Tracking.
Flexible but Secure User Privileges. Responsible for viewing and adjusting purchase balances and rewards.

HOME DEPOT CORPORATE OFFICE – ATLANTA, GA Current

Resolution Expeditor/Email Response Team

• Responsible for taking inbound communications from customers via email

• Provide excellent customer service through active listening and professional communication.

• Identify root causes of customer issues

• Resolves issues that fall within knowledge or expertise

• Identify problems that cannot be resolved and partner with supervisor for resolution

• Takes ownership of customer issues

• Provides follow-up communication to the customer regarding resolution of the issue

• Makes decisions within guidelines to resolve customer issues

HOME DEPOT LANDSCAPE & SUPPLY – SMYRNA, GEORGIA 2007

Special Services Associate/Cashier

• Resolved customer concerns on both the phone and in person to ensure problem resolution.

• Provided customers with outstanding and quick checkout service.

• Provided assistance to customers with special orders and projects that required installation.

• Ensured that customers received products ordered and the services requested in an accurate and timely manner.

• Interacted with vendors, installers, trucking and shipping company personnel to ensure customer service was achieved at all times.

State of Georgia - Atlanta, Georgia 1980-2006

Executive Administrative Assistant

• Generated and composed various types of business correspondence, expense reports, other documents

• Maintained office equipment, service contracts and supplies for the department.

• Conducted comprehensive research utilizing a variety of reports, and responded to clients in a timely manner.

• Resolved problems with vendors and provided necessary documentation and follow-up.

• Consulted with office personnel to determine the procurement process.

• Scheduled appointments according to program guidelines consistently.

• Coordinated and researched all correspondence for GED Administrator.

• Processed GED scoring and reported results as scheduled.

• Complied with GED Special Accommodation for Adult with Disabilities.

• Monitored expenditures and ensured adherence to budgetary commitments in accordance with established policies and procedures.

• Processed accurate and confidential HOPE vouchers for GED candidates generated from Georgia Student Finance Department.

• Performed intake process and determined service eligibility for each candidate.

• Maintained confidentiality of records and followed departmental policies regarding the release of information.

• Processed federal, state and county personnel documents on a consistent basis.

• Served as facility coordinator for physical space and other equipment needs.

• Worked with Human Resources to recruit applicants, promotions, and transfers, for state employees.

• Classified positions and arranged for special compensation provisions.

• Managed clerical staff.

ATLANTA TECHINCAL COLLEGE – ATLANTA, GA

Child Development

PROFESSIONAL SECRETARIES DEVELOPMENT PROGRAM-ATLANTA, GA

Business Administration

CERTIFICATIONS/AWARDS

BUSINESS WRITING FOR PROFESSIONALS

Basic Supervisory Skills

Public Speaking for Office Professionals

Volunteer Coordinator

COMPUTER SKILLS

Microsoft Office Suite, SAP-CRM, Hallmark Gift Card System, Outlook, Salesforce

  • ID#: 91947
  • Location: Fayetteville, GA , 30215

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