Customer Service

JOHNNY ROSCOE III

302 Swanbrook Dr. Fayetteville, GA 30215

JohnnyRoscoe3@gmail.com

216-551-5053

 

 

 

PROFESSIONAL SUMMARY

 

Customer Service Professional: As a Customer Service Professional for over 20 years I’ve had the pleasure of working in various fields assisting clients with specific needs. Customer Service has allowed me the opportunity to apply people skills, problem solving as well as administrative skills while assisting clients.

 

  • Career Experiences
  • Proficiencies
  • Specialties
  • Leadership
  • Data Analysis
  • Training and  Development
  • Policy Implementation
  • Organization/Communication
  • Microsoft

 

PROFESSIONAL EXPERIENCE

 

JACOBS GROUP

127 Public Square

Cleveland, Ohio

3/2015 – 12/2015                                                                                                                   

Security Guard

Job Duties: Responsible for 62 floors of Key Towers

 

  • Monitor Floor to floor activity
  • Monitor the Fire System
  • Maintain building security

 

LUTHERAN METROPALITAN MINISTRY – (MEN SHELTER)

2100 Lakeside Ave.

Cleveland, Ohio 44114                                                               

2009 – 2015

Community Aide/ Facilitator

 

Job Duties: To Assist Community Coordinator with community operations and the needs of 72 clients.

 

  • Assist clients with Job Searches
  • Set clients up in GED programs
  • Sign Clients up with Healthcare
  • Assist Clients with obtaining Birth Certificates and Social Security Cards
  • Assist Clients with creating resumes
  • Help Clients secure housing

 

Additional Monitor Supervisor

Job Duties: To assure the security and quality service to 325 clients.

  • Register Clients with Biometric Finger Scan
  • Documentation
  • Bed Count
  • Front Desk
  • Answering of Phones
  • Resolving Conflicts

 

 

 

THE FREE CLINIC OF GREATER CLEVELAND

12201 Euclid Ave.

Cleveland, Ohio 44106

2004 - 2009                                                         

Dental Coordinator

Job Duties: Coordinating of 5 chair operatory, scheduling of volunteer dentist for our evening extraction clinic and coordinating with Case School of Dental/ Medicine students for our daytime operative clinic.

 

  • Scheduling
  • Set up of various procedures ( Oral Surgery, Endo, Restorations)
  • Ordering of supplies
  • Triage
  • Chairside Assisting
  • Instrumentation
  • Sterilization

 

THE CLEVELAND CLINIC

9500 Euclid Ave.

Cleveland, Ohio 44106                                                                                     

 2006 - 2007

SURGICAL PROCESSING TECH II

 

Job Duties: Surgical processing support for the O R. (ENT. Vascular, Cardiac, Neuro, Spin and GU)

  • Instrumentation
  • Sterilization
  • Gas Sterilization
  • Decontamination room
  • Coding scans
  • Case pulling for procedures

 

 

HCR MANOR CARE

16101 Lakeshore Blvd.

Cleveland, Ohio 44110

2000 – 2003

ACTIVITIES, ASSISTANT DIRECTOR

 

Job Duties: Quality Assurance for all residents.

  • Intakes
  • Documentation
  • Progress Notes
  • 1 On 1 visits
  • MDS’s
  • Create Programs
  • Care Plan Meetings with Resident and Family
  • Clinical Rounds
  • Scheduling of volunteers

 

                                                                         EDUCATION

  • ·GED

 

CERTIFICATIONS

  • DENTAL CERTIFICATE, CLEVELAND INSTITUTE OF DENTAL/MEDICAL
  • CPT-ICD-9 CODING CERTIFICATE

 

 

TECHNICAL SKILLS

 

Software: Microsoft Office (2007, 2010)

Operating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8

 

 

 

  

  • ID#: 94197
  • Location: Fayetteville, GA , 30215

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